UPDATED Dec. 30: Important Payroll Announcement

UPDATE Tues., Dec. 30: Throughout the course of Monday, Dec. 29, SPPS contacted your financial institutions to have the wire transfer fees removed from your account. We are happy to report that many institutions have agreed to do so. However, your assistance is needed to complete the process.

Please refer to the attached list to see if your bank will be removing the charge. If your institution is listed as "NOT waiving" or you do NOT see them listed please follow the reimbursement instructions attached. If you have already sent in the necessary document and the bank is NOT waiving the charge, you will not need to resubmit any documents. If you've already submitted a document to us for reimbursement and your bank is listed as "waiving the fee", no reimbursement will come from SPPS as the charge will be removed by your bank.

If you incurred any overdraft fees, most institutions will also waive these fees upon request. The spreadsheet also indicates whether or not over draft fees will also be removed. Please contact your bank directly if you are concerned about overdraft fees to ensure they are removed.

Wells Fargo Bank has asked that each employee contact them directly to have the fee removed.

TCF Bank customers:  TCF WILL waive all fees but want to let you know that due to labor intensive process all fees will be removed by Friday evening.

We appreciate your patience and understanding and apologize for any inconvenience this has caused.

 


 

 

UPDATE 4 p.m., Fri., Dec. 26: As of this writing, approximately 98 percent of the 7,361 direct deposits planned for payroll have been deposited. Less than 100 remain outstanding and the district is working to contact these employees directly.

While employee payroll typically is facilitated through an electronic automatic clearinghouse (ACH) process, an error in this process led to the delay.

SPPS today worked with US Bank to resolve this issue by sending money via direct deposit wire transfer so that further delay was avoided. We are grateful to US Bank for their speedy response to this issue.

Please check your account to ensure your payment was received.

Some of you may see some additional 'wire transfer' fees attached to your account; if so, please keep track of these fees as well as any overdraft fees. The SPPS payroll department has created a process for employee reimbursement of these fees.

If you have further questions, please contact Jayne Meza at jayne.meza@spps.org.

Again, we apologize for today's problems and thank you for your patience. We wish you have a peaceful, worry-free weekend.

 


 

UPDATE 2 p.m., Fri., Dec. 26: Some employees have received paychecks electronically since this morning, and payroll continues to work with US Bank to resolve the issue yet today. We'll send an official district message out to all staff as we know more details.

Thank you so much for your patience as we work to resolve this issue.

 

<< Original message follows. >>

 


 

Dear Employees:

This is the not the time of year when we want to inform employees of an error in their bank deposits, but that is the message this morning.

We learned today that the end result of a miscommunication between SPPS and US Bank earlier this week was that SPPS employee paychecks were not deposited directly into bank accounts this morning as expected.

The error is being corrected, however we have not been informed when exactly the deposits will be made. Please continue to monitor the staff.spps.org for updates today. We sincerely apologize for the delay and this difficult inconvenience.

In the meantime, employees can and should take some immediate actions to address the problem:

  1. Call your bank or credit union to apprise them of this problem.
  2. Inquire if they may be willing to suspend overdraft charges in light of this error.
  3. Develop a list of automatic payments that have been declined and resulting charges.


Both SPPS and US Bank deeply regret this error, especially during the holidays. We will shortly provide a link to a written explanation that may help you avoid overdraft charges with your bank or credit union.

If you have additional questions, please contact our Executive Director of Human Resources, Laurin Cathey, in writing at: laurin.cathey@spps.org.

Thank you for your patience.

Valeria Silva, Superintendent

 

Mary Doran, Chair, Board of Education